Other Technical Documentation
Oba Kunta Octopus provides extensive technical writing services by documentation experts and technical writing consultants to help you reduce support costs. You can enhance your existing support channels with properly written documentation including:
- Knowledge Bases – Oba Kunta can maintain, polish, and revise your knowledge base articles. Your support representatives, marketing and sales representatives, and developers will be able to enter commonly asked questions, how-tos, caveats, and one-off type issues. Our technical writing team will clean-up, polish, and get your knowledge base articles consistent with the rest of your help documents.
- Customer Service Articles – In some cases, you may want to provide your customers with scenarios on how to use your products such as a data center deployment strategy, third-party integration with billing systems and control panels, or any other variation that may not fit your user documentation or online help.
- Forum Response and Question Monitoring – Our team can thoroughly scrape your forums for commonly asked questions, issues, and one-off topics that may be beneficial to other customers who tend to use other methods of support. Oba Kunta can collect data on a daily basis and consistently update your user documentation and knowledge base to complete your overall self-help systems.
- Research – Organizations look for ways to stand out from the crowd, ways to beat the competition and become a leading vendor or provider. Oba Kunta can perform extensive research on any topic, idea, service or product to help you take your business to the next level. White papers, case studies, and data sheets are ideal examples of how research data can be used to effectively attract new customers.